The gap between what businesses promise and what they deliver is an architecture problem. Bala Subramanian has spent 25 years working inside that gap. Through GSOT, he has led 50+ OMS implementations across 15+ countries for some of the world's most complex retail, ecommerce, wholesale, and manufacturing organisations. Book Bala to Speak

50+ OMS implementations across 15+ countries

Hear from Bala

Signature Topics

Talk 1: The Promise Keeping Architect

What it actually takes to build order management that delivers what you promised, and why the architecture around the OMS matters as much as the OMS itself.

Suits: Supply Chain Directors, Business Directors, Digital Directors

Talk 2: When Architecture Becomes the Problem

The decisions made during planning that look sensible on a diagram but create 18 months of operational difficulty. A technical examination of where OMS architecture goes wrong, drawn from 25 years of working inside some of the most complex retail, ecommerce, wholesale, and manufacturing implementations in the world.

Suits: Enterprise Architects, Solution Architects, IT Directors, CTOs

Talk 3: AI in Order Management: What's Real, What's Noise

Where AI is genuinely working in OMS today, in routing, forecasting, and exception handling, and where the claims are ahead of the evidence. For leaders who are being asked to make investment decisions about AI in their fulfilment stack and want a clear-eyed view of where it works and where it doesn’t.

Suits: IT Directors, Solution Architects, Enterprise Architects

Talk 4: The CX Moment Nobody Talks About

CX teams invest heavily in the website experience. The moment that actually determines whether a customer comes back happens between order placement and delivery. How order management is the part of customer experience that most businesses are not measuring.

Suits: Digital Directors, Business Directors, Operations Directors

Doing the right thing,
at the right time.

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Insights

  • A digital prescription for the pharma industry

    Supported by a robust sales force and tight cost controls, Pharm Ltd. experienced sustained double-digit growth over a number of years, only to find that their supply chain struggled to keep pace.

    December 9, 2019
  • Within the construction industry as their overdraft

    Many businesses, large and small, have a huge source of great ideas that can help them improve, innovate, and grow, and yet so many of these companies never think of using this amazing corporate asset. What is this highly valuable asset? Its own people.

    January 22, 2016
  • Strategic and commercial approach with issues

    Says Morgan Fraud, the author of The Thinking Corporation, “Given that we are all capable of contributing new ideas, the question becomes how do you successfully generate, capture, process and implement ideas?” Becoming an organization capable of answering this question can benefit in a number of ways

    January 22, 2016
  • Seven weeks working ‘pro bono’ with a charity

    Growth through innovation/creativity. Rather than be constrained by ideas for new products, services and new markets coming from just a few people, a Thinking Corporation can tap into the employees.

    January 22, 2016

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